What Makes a Great Cleaning Company!
Promise Cleaning is Licensed, bonded, and insured.
They take the time know know your specific needs
They value your Amazing Staff!
Local to you
100% satisfaction guaranteed
Lets take a moment and break these points down.
License, bonded and insured
Often people are searching for the cheapest deal and most cleaners don't have either of these things and are just fine, right? Let us explain.
A company that is licensed, bonded and insured can signify that their business is legitimate and pay their taxes. This secures their reputation in the community and industry. We want to find companies that are transparent about how they make their income, pay cleaners, and file taxes. Do you really want hire someone who doesn't see the value in being transparent and protecting their reputation?
Bonding protects clients from theft by replacing what was stolen. We live in the real world and some people do not always have they best intentions while working. Often companies that have insurance will go many years before they ever had an incident. Although thoroughly screening potential employees before hiring, even the best screening may not catch dishonest ones who slide through the cracks. Bonding at least gives the client added peace of mind, knowing that their cleaning company provides them recourse should anything happen, have zero toleration for dishonesty, and value their relationship with you greatly!
Insurance replaces anything broken by the cleaner. A picture is take of item and shown to client. We offer to replace item. Clear communication is priority at Promise Cleaning. All cleaners are encouraged to be upfront about an accidental breakage by insuring that they will not be reprimanded because accidents happen. No one is perfect and cleaners are regularly wiping, scrubbing, and sweeping something; motions that can bump into something on the odd occasion.
They want to know your home's cleaning needs
Cleaning companies ask questions about a home to understand how best to service the client. Not all homes and living routines are alike. So taking the guess work out of equation by noting information gathered and making sure our cleaners read the notes before cleaning your home, so that everything is just so.
Do you need weekly biweekly or monthly cleaning? Is this a one-time cleaning or an ongoing cleaning? Move-in/move-out cleaning vs a Spring cleaning? Most cleaning companies offer ongoing cleanings services at a discounted rate.
They value their cleaners
Interesting thought… a great company wants their cleaners to feel appreciated and energized when coming to work. That has a significant effect on their performance at work.
The company wants their cleaners' skills to stay sharp with up to date information about our cleaning products, services, and customer service. Their cleaners know what products to use on what surfaces, and how to properly use them. They teach their cleaners about safety procedures. The cleaners check their work by filling out a checklist and leaving it with the client.
Times are changing more rapidly than it used to and especially a cleaning company would want to stay current with the news and just any general information so that we related to the needs of today and not just 20 years ago. This means they are flexible and do not rely on outdated information.
Local
Your future cleaning company would service local areas out of respect for their clients and their cleaners. It is unfair for clients to pay gas extra fees when they can get a local cleaner. It is unfair to their cleaners to have to drive further, putting more mileage, wear and tear on their cars. Many cleaning companies don't have company cars because they would rather put the extra money in their cleaning techs' pockets.
In addition, there is less traffic locally, so a cleaner can be at your home in less time if there is a last minute schedule change, and they can service more neighbors in our community!
100% satisfaction guaranteed
They offer re-cleans if something just wasn't quite right. Their policy allows their clients to know that they do not make unfair excuses to avoid responsibility. A great cleaning company would offer their clients solutions when the an unfortunate outcome comes to their attention.
